Dialer

[Guest fsoudbakhsh]

Hello,

When VG dialer, dial a number, it will hang-up on the person who answered the phone.

Please find the log file attached.

 

Per log file, answering machine answered the phone. But it fact human answered the phone.

 

I have lower the call progress analysis flags in dialogic board to DX_opten[1]. But it didn’t help.

 

I also added the script to dialer to be run if answering machine answers the phone. But it didn’t help either.

 

Do you have any suggestion how can I solve this problem.

0315vgm.txt

[SupportTeam]

Per log file, answering machine answered the phone. But it fact human answered the phone

Sometimes you will have humans mistaken for answering machines and vice-versa.

See http://www.voiceguide.com/vghelp/html/Dete...tCallAnswer.htm

 

You have specified "none" as the script to use when an answering machine is detected on the outgoing call so with no script specified VoiceGuide hung up.

 

I also added the script to dialer to be run if answering machine answers the phone. But it didn’t help either.

It should... if you post a trace we can have a look at it.

 

Do you have any suggestion how can I solve this problem.

I think you should specify "ignore" in the answering machine field.

From http://www.voiceguide.com/vghelp/html/DialListInto.htm :

 

If IGNORE is specified in this field then VoiceGuide will ignore Dialogic's advice that an answering machine was detected and will just start the script/file specified in the "when a real person answers" text box.